Dwarka Gems Limited is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Dwarka Gems Limited may change this policy from time to time by updating this page. You should check this page on regular basis to ensure that you are happy with any of these changes. This policy is effective from 1st June 2010.
What we collect:
We may collect the following information -
* Contact information including email address
* Demographic information such as post code, preferences and interests
* Other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
* We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information as you will be given the choice to opt-in to receive emails from us - if you do not wish to receive these, please make sure that you do not tick this.
We will never sell, or lease your personal information to third parties.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect
Terms and Conditions:
1.1. "We", "Us", "Our" refer to Dwarka Gems Limited whereas "You" or "Your" refer to the Customer.
Ordering from us
2.1. The contract in respect of the products supplied by us to you is subject to these Terms and Conditions and comes into existence when we accept your order, which occurs when we dispatch the goods to you. Receipt of an order by our internet sales team or via our website does not constitute acceptance of an order.
2.2. All products are supplied subject to availability. In the event that we are unable to supply any product, we will inform you of this as soon as possible.
2.3. We reserve the right to refuse to accept any particular order at our sole discretion.
Delivering your products
3.1. Our Standard Delivery Service covers the majority of Global Destinations, however a minority of outlying areas (the Outlying Areas) are not covered.
3.2. We will charge you one delivery charge per order, regardless of the quantity of products ordered. If you add to the order within the same Order Period, you will still only be charged once for delivery. Deliveries to multiple addresses will require multiple orders and multiple delivery charges.
3.3. Any date given for delivery is provided as an indication only and we will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet an estimated delivery date.
Our warranties and liabilities
4.1. Nothing in these Terms and Conditions excludes our liability for personal injury or death caused by our negligence.
4.2. We warrant that the goods supplied will, at the time of delivery, correspond to the description given by us, be of satisfactory quality and fit for their general purpose.
4.3. We will not be liable to you for any claims that arise out of the supply of our products to you, unless we are negligent, but we will not be liable in any event for any consequential loss, except where this is required by law.
4.4. Our entire liability shall not exceed the total value of your order, except as expressly provided in these conditions.
10 day "No Quibble" guarantee
Whenever you buy jewelery from us you have the benefit of our "No Quibble" 10 day guarantee, which starts on the day you receive your jewelery. If for any reason you are not satisfied with a piece of jewelery, just inform us and we will take our jewelery back for a full refund of the item price or a complete reorder.
To take advantage of this guarantee, you must ensure that the jewelery is returned to as new, this means that:
5.1 you must not remove the identification tag (if any) that is attached to the jewelery;
5.2 you must not have altered the jewelery - for example, we cannot accept returns of rings that have been re-sized or any sort of alteration made to jewelry.
5.3 you must return the jewelery in all its original packaging and with its originality,
5.4 you must ensure that the outer packaging is sufficient to protect the jewelery in transit.
We do not refund the cost of the original delivery charges or the return delivery charges.
If your jewelery becomes faulty within 10 days of receipt, you will be offered the choice of a refund or, a replacement.
To return faulty products to us, please contact our Customer Service team for instructions.
We are not liable for returned jewelery which is lost in transit, so it is important that you use an insured delivery method, such as Fed Ex, UPS.
Your right to cancel
You must return the products to us within 10 days, in an unused and re-saleable condition with all the original packaging, and at your own cost.
8.1 Throughout the jewelery industry, many gemstones undergo some form of treatment to enhance their appearance or durability. Therefore you should assume that any gemstones you purchase from us are treated. For more details of typical treatments,we will update you while ordering.
General legal information
9.1. If any part or parts of these Terms and Conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.
9.2. These Terms and Conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.
9.3. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or wrongly described goods.
10.1.The products details mentioned on the website such as metal weight, stone weight, diamond weight are shown on the basis of average weight of hundreds of products, this information can vary up-to 12- 15% form the items delivered to you.
10.2 The images of the products on the website might create illusions regarding product size and stone sizes.